< FAQ - RENEW International

FAQ

Contact Information

For questions concerning orders or to place an order by phone, please call 1-888-433-3221 (toll-free) or email CustomerService@renewintl.org.

Contact Us with further questions.

Members

Special shipping pricing: USPS shipping is FREE on domestic orders of $50 or more. Please allow 10 to 14 days to receive your order. USPS shipping is $3.99 on domestic orders of $49.99 or less.


Please note that bulk order discounts (50 copies or more) are NOT combinable with free shipping. For the best price on your bulk order, or for any other questions regarding shipping, please contact customer service at (888) 433-3221 or (908) 769-5400.


Orders will be processed within 24 hours and typically ship within 1-2 business days.

Expedited shipping via UPS is available for a fee. Please contact customer service at (888) 433-3221 or (908) 769-5400 for pricing or assistance placing these orders.

If you are a registered member of a parish process (Grateful Living, ARISE, Baptism Matters, Eucharist Matters, Be My Witness, Healing Our Church, Small Groups—Big Impact, Theology on Tap or Why Catholic?), visit our member process websites to access your member resources.

To create an account on the store, complete the customer registration form.

Parishes/dioceseses who are registered participants of a RENEW International pastoral process (ARISEBaptism MattersBe My WitnessGrateful Living, Healing Our Church, Small Groups, 101Theology on Tap or Why Catholic?), receive a special Member Discount Code that provides 25% off any order. The discount is active as long as the parish/diocese is enrolled in the pastoral process and can be used during that time with all orders.

Your Member Discount Code was distributed to your parish coordinator when they registered for a RENEW process. 

Enter that code at checkout to receive 25% off your entire purchase. This code is active for as long as your parish is still participating in a RENEW process.

To apply your Member Discount Code, enter it into the "Discount Code" that is found on the Cart or checkout pages. 

No. You do not need to be signed in to use your Member Discount Code. Simply enter it into the "Discount Code" box on the Cart or checkout pages to receive your member discount.

We do encourage you to create an account, however, as this will allow you to review your order status, see order history and edit your contact information and will also expedite your checkout process. In addition, creating an account ensures that you are properly associated with your parish.

No. One single discount code is permitted per order. 

Shopping Online

To find the products you wish to purchase, use the green menu at the top of our website to browse product categories, or use the Search feature in the top right corner. Once you have found the product you want, use the + and - buttons to adjust quantity and click the green, “Add to Cart” button.

After completing checkout, you will receive a confirmation email with your order number and order details.

Special shipping pricing: USPS shipping is FREE on domestic orders of $50 or more. Please allow 10 to 14 days to receive your order. USPS shipping is $3.99 on domestic orders of $49.99 or less.


Please note that bulk order discounts (50 copies or more) are NOT combinable with free shipping. For the best price on your bulk order, or for any other questions regarding shipping, please contact customer service at (888) 433-3221 or (908) 769-5400.


Orders will be processed within 24 hours and typically ship within 1-2 business days.

For best estimates, please contact customer service at 908-769-5400 or call us toll-free at 888-433-3221. We are always happy to help.

Yes, RENEW offers bulk order discounts per the following schedule:
50-99 copies, 10% off
100-249 copies, 15% off
250 or more, 20% off


Please note: Bulk order discounts (50 copies or more) are NOT combinable with free shipping. For the best price on your bulk order, please contact customer service at (888) 433-3221 or (908) 769-5400.

Online orders must be paid for by credit card or with PayPal at the time of purchase. We accept Visa, MasterCard, American Express, and Discover cards.

Years A, B, and C refer to the liturgical for which the book is designed. Each liturgical year runs from the beginning of Advent until the last day of ordinary time. For example, the Year B liturgical year will begin on Sunday, December 3, 2023 (the first day of Advent) and will end on Saturday, November 30 2024 (the last day of Ordinary Time).

So if a book is labeled with a specific year, then it is designed to guide you through the readings and Gospels for that year.

Please be assured that ordering online is considered safe and secure. At no time will your personal or credit card information be compromised or made available to others. We do not keep credit card information on file.

Returns

View our return and refund policy.


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