FAQ

Shipping Policy

USPS shipping is $4.99 on domestic orders of $74.99 or less.  Orders $75 and up will vary in price based on weight.  Expedited Shipping is available for $19.99 on orders up to $200.

International Shipping is available.  For best estimates, contact customer service at 908-769-5400 or 888-433-3221.

Orders will be processed within 24 hours and typically ship within 1-2 business days.

How do I access my member resources?

If you are a registered member of a parish process (Grateful Living,ARISE,Baptism Matters, Eucharist Matters,Be My Witness,Healing Our Church, Small Groups—Big Impact,Theology on TaporWhy Catholic?),visit our member process websitesto access your member resources.

What is a Member Discount Codeand how do I use it?

Parishes/dioceseses who are registered participants of a RENEW International pastoral process (ARISEBaptism MattersBe My WitnessGrateful Living,Healing Our Church,Small Groups, 101Theology on Tap or Why Catholic?), receive a special Member Discount Code that provides 20% off any order. The discount is active as long as the parish/diocese is enrolled in the pastoral process and can be used during that time with all orders.

Your Member Discount Code was distributed to your parish coordinator when they registered for a RENEW process. 

To apply your Member Discount Code, enter it into the "Discount Code" that is found on the Cart or checkout pages to receive 20% off your entire purchase. This code is active for as long as your parish is still participating in a RENEW process.

You do not need to be signed in to use your Member Discount Code. Simply enter it into the "Discount Code" box on the Cart or checkout pages to receive your member discount.

We do encourage you to create an account, however, as this will allow you to review your order status, see order history and edit your contact information and will also expedite your checkout process. In addition, creating an account ensures that you are properly associated with your parish.

Can I use multiple discount codes on my order?

No. One single discount code is permitted per order. 

Do you offer bulk order discounts?

Yes, RENEW offers bulk order discounts per the following schedule:
50-99 copies, 10% off
100-249 copies, 15% off
250 or more, 20% off

What payment methods do you accept?

Online orders must be paid for by credit card or with PayPal at the time of purchase. We accept Visa, MasterCard, American Express, and Discover cards.

What does it mean if a book is labeled YEAR A, YEAR B, or YEAR C?

Years A, B, and C refer to the liturgical for which the book is designed. Each liturgical year runs from the beginning of Advent until the last day of ordinary time. For example, the Year B liturgical year will begin on Sunday, December 3, 2023 (the first day of Advent) and will end on Saturday, November 30 2024 (the last day of Ordinary Time).

So if a book is labeled with a specific year, then it is designed to guide you through the readings and Gospels for that year.

Is online ordering secure?

Please be assured that ordering online is considered safe and secure. At no time will your personal or credit card information be compromised or made available to others. We do not keep credit card information on file.

What is your return policy?