FAQs

Contact Information

For questions concerning orders or to place an order by phone, please call 1-888-433-3221 (toll-free) or email CustomerService@renewintl.org.

Contact Us with further questions.

Members

If you are a registered member of a parish process (ARISE, Baptism Matters, Be My Witness, Healing Our Church, Theology on Tap or Why Catholic?),
visit our member process sites to access your member resources.

You must create an account in order to access your resources.

To create an account on the store or process sites, fill out the customer registration form.  The username and password that you create will work for both the store and for the process sites. You will need to enter your username and password separately on the process sites and the store.

Parishes/dioceseses who are registered participants of a RENEW International pastoral process (ARISEBaptism MattersBe My WitnessHealing Our ChurchTheology on Tap or Why Catholic?), receive a special member discount code which gives 25% off any order. The discount is good as long as the parish/diocese is enrolled in the pastoral process and can be used during that time with all orders.

Your member discount was distributed to your parish coordinator when they registered for a RENEW process. 

In addition, when you fill out the customer registration form and select your parish, if your parish is actively participating in a RENEW process, your member discount code will be included in your welcome email and can also be found on your My Account page.

Enter this code at checkout to receive 25% off your entire purchase. This code is good for as long as your parish is still participating in a RENEW process.

To apply your member discount, enter the member discount code into the "Discount Code" box which can be found on the Cart or checkout pages. 

No. You do not need to be signed in to use your member discount. Simply enter your member discount code into the "Discount Code" box on the Cart or checkout pages to receive your member discount.

We do encourage you to create an account, however, as this will allow you to review your order status, see order history and edit your contact information and will also expedite your checkout process. In addition, creating an account ensures that you are properly associated with your parish.

No, only a single discount code is permitted per order. 

Shopping Online

To find the products you wish to purchase, use the green menu at the top of page to browse our product categories, or use the Search in the top right corner. Once you have found the product you want, use the + and - buttons to adjust the quantity and click on the green, “Add to Cart” button.

When your cart is complete, click the orange shopping cart button in the top right corner to proceed to your cart and finish checkout.

Bulk discounts will be calculated for eligible items and quantities automatically when you proceed to the cart. Any other discounts, including your member discount, can be added to your order during checkout by entering your discount code into the box labeled "Discount Code." 

After completing checkout, you will receive a confirmation email with your order number and order details.

To estimate shipping and handling cost, use the shipping calculator on the Cart page after placing items in your cart.

Online orders must be paid for by credit card or with PayPal at the time of purchase. We accept Visa, MasterCard, American Express, and Discover cards.

Please be assured that ordering on line is very safe. At no time will your personal or credit card information be compromised or made available to others. We do not keep credit card information on file.

Returns

View return and refund policy.

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