FAQ

Contact Information

For questions concerning orders or to place an order by phone, please call 1-888-433-3221 (toll-free) or email CustomerService@renewintl.org.

Contact Us with further questions.

Members

If you are a registered member of a parish process (ARISE, Baptism Matters, Be My Witness, Grateful Living, Healing Our Church, Small Groups 101, Theology on Tap or Why Catholic?),
visit our member process sites to access your member resources.

You must create an account in order to access your resources.

To create an account on the store or process sites, complete the customer registration form. The username and password that you create will work for both the e-store and for the member websites.

Parishes/dioceseses who are registered participants of a RENEW International pastoral process (ARISEBaptism MattersBe My WitnessGrateful Living, Healing Our Church, Small Groups, 101Theology on Tap or Why Catholic?), receive a special Member Discount Code that provides 25% off any order. The discount is active as long as the parish/diocese is enrolled in the pastoral process and can be used during that time with all orders.

Your Member Discount Code was distributed to your parish coordinator when they registered for a RENEW process. 

Enter that code at checkout to receive 25% off your entire purchase. This code is active for as long as your parish is still participating in a RENEW process.

To apply your Member Discount Code, enter it into the "Discount Code" that is found on the Cart or checkout pages. 

No. You do not need to be signed in to use your Member Discount Code. Simply enter it into the "Discount Code" box on the Cart or checkout pages to receive your member discount.

We do encourage you to create an account, however, as this will allow you to review your order status, see order history and edit your contact information and will also expedite your checkout process. In addition, creating an account ensures that you are properly associated with your parish.

No. One single discount code is permitted per order. 

Shopping Online

To find the products you wish to purchase, use the green menu at the top of our website to browse product categories, or use the Search feature in the top right corner. Once you have found the product you want, use the + and - buttons to adjust quantity and click the green, “Add to Cart” button.

After completing checkout, you will receive a confirmation email with your order number and order details.

To estimate shipping and handling cost, use the shipping calculator on the Cart page after placing items in your cart.

Online orders must be paid for by credit card or with PayPal at the time of purchase. We accept Visa, MasterCard, American Express, and Discover cards.

Please be assured that ordering online is considered safe and secure. At no time will your personal or credit card information be compromised or made available to others. We do not keep credit card information on file.

Returns

View our return and refund policy.


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